Refund policy

At OakRidge Publishing, we strive to ensure every customer receives their order in excellent condition.

Returns & Refunds

All sales are final. We do not accept returns, exchanges, or refunds for reasons including but not limited to:

  • Change of mind

  • Incorrect item ordered

  • Dissatisfaction with the content of the book

  • Accidental purchases

  • Sale or promotional items

  • Gift cards

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue, please include:

  • Your order number

  • A description of the problem

  • Clear photos showing the damage, defect, or incorrect item received

Once reviewed and approved, we may offer a replacement, store credit, or refund at our discretion.

Eligibility for Damage Claims

To qualify for a replacement or refund due to damage:

  • The item must have arrived damaged or defective.

  • The damage must be reported within 7 days of delivery.

  • Sufficient photographic evidence must be provided.

  • The item must not show signs of misuse, neglect, or intentional damage.

We reserve the right to deny any claim that does not meet these requirements.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control. However, if you experience a shipping issue, please contact us and we will do our best to assist.

Contact Us

If you believe you received a damaged, defective, or incorrect item, please contact our support team with your order details and supporting photos. We will review your request and respond as soon as possible.

By placing an order with EverLeaf Publishing, you acknowledge and agree to the terms outlined in this Return & Refund Policy.